Frequently Asked Questions

Students have a 30-minute window in which to can edit their original discussion forum post. Faculty can change their forum posts at any time.

There are a few reasons why this might occur: Classes will not appear for students on eLearning until the first day of the term.  You will not see a class you registered for immediately appear on your eLearning page. If the term has already begun, it will take 4-6 hours after registration to sync with the eLearning portal. If it’s been more than 24 hours and you still do not see your registered c ... read more

Many courses that use eLearning will have quizzes or exams at some point during the term. Some classes have more exams and quizzes than other classes. A number of classes that are entirely online (classes that never meet in person) will have at least one proctored exam per term. The proctored exam will be on the eLearning website (a few exams can be paper-based as an exception, please check with y ... read more

Yes, Golden Gate University strives to help students reach their highest potential by providing free online and in-person writing and math tutoring assistance to current students. For more information about Golden Gate University tutoring services and an active link to the tutoring site please click on the question title above, or click on the read more link to the right. The official tutoring sit ... read more

Proctored exams on campus are free. ProctorU and testing centers charge both charge fees for proctoring exams.  Whether an online class has a proctored exam(s) or not is up to the discretion of the instructor.

eLearning is Golden Gate University’s online learning platform. Golden Gate University has been offering online courses since the late 1990s. Students and instructors access eLearning by clicking on the eLearning tile on their MyGGU Dashboard.

Each online class is different. Some classes have mostly text-based resources while some classes will have a lot of video or other media resources. All completely online courses require a great deal of interaction in the discussion forums. Instructor expectations will vary from class to class so pay close attention to the syllabus and ask your instructor if you are unclear about what is required o ... read more

You may contact elearning@ggu.edu or 415-369-5250 during business hours if you need assistance with an proctored testing issues. You may contact the proctored testing supervisor, Julia Trutko, at 415-369-5265 (jtrutko@ggu.edu) during regular business hours is you have a nonstandard issue, or an issue that requires escalation.

We have two helpdesks available to both students and faculty to answer your questions. For active links, phone numbers and emails to our helpdesk please click on the question above, or click on the "read more" link. 24/7 Technical Help   tel: 877-960-2041 Webchat and ticketing system: https://supportcenter.embanet.com/ggu This helpdesk is best at answering technical questions about the eLearni ... read more

In the “Administration” block of your online course, click on “My profile settings” and “Edit profile.” Scroll down to “User picture” and click on that. You can either drag and drop your profile image into the designated area, or you can select the icon that looks like a piece of paper with a “+” symbol to browse to your chosen image file. Then, click on the “Update profile” button at the very bot ... read more

Your email will need to be changed in 2 places within your GGU4YOU Profile. For instructions with screenshots please see “Student Orientation, Tips and Tutorials” on the left side of your eLearning home page, and then select “Changing your Email Address.”

Make sure that the email you have on file in eLearning is current. Check to make sure your class email isn’t being blocked or diverted to a different folder (for instance the “Promotions” tab/folder in Gmail). 

If it’s been more than 36 hours and you still see a dropped class please contact elearninghelp@ggu.edu, include your student ID number in the message, for assistance.

No, students cannot access the course before the first day of the term, however, while you wait for the first day you’re encouraged to take the Student Orientation that you’ll find on the left side of the eLearning site.

An eLearning orientation and additional tips and tutorials are accessible online. You’ll find these informational areas located on the left-side of the eLearning website.

To attach a file click on “Add”, then “Upload a File” then browse to the file you want to attached and click “Upload” and “Post to forum.”

Online classes are available to students on the first day of the term. Students are able to access their courses for 10 business days after the official end of the term.

Final grades are posted to GGU4YOU by instructors usually 1-2 weeks after the term ends. Students view their grades on GGU4YOU.

You can turn in your work in the designated Assignments areas of your course. Some instructors refer to the assignments area as the “dropbox.”

You can often opt to get emails when someone posts in a discussion forum. This is called a subscription. For more on subscriptions see “Student Orientation, Tips and Tutorials” on the left side of your eLearning home page, and then select “Mastering your Class Email/Subscriptions.”