Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I log in to eLearning?

1126 views   |   Last updated on Jun 13, 2018    faculty online course access student

You can login to eLearning by clicking on the word "Student" or "Employee" at the top of the Golden Gate University homepage and then, from a dropdown menu, you'll select "eLearning." If you are a new student you will get your login info, via email, before the beginning of the term you are registered for. If you are a returning student your username and password for eLearning remains the same fro ... read more


How do I take exams?

940 views   |   Last updated on Jun 18, 2018    exams student

Many courses that use eLearning will have quizzes or exams at some point during the term. Some classes have more exams and quizzes than other classes. A number of classes that are entirely online (classes that never meet in person) will have at least one proctored exam per term. The proctored exam will be on the eLearning website (a few exams can be paper-based as an exception, please check with y ... read more


Is a demo class available?

755 views   |   Last updated on Mar 06, 2015    eLearning orientation student

Yes, to view a demo course (available to current, past and prospective students) please go to the eLearning home page at https://elearning.ggu.edu. A link to the demo course is available in the navigation bar on the left-hand side of the screen. Please note that to access the demo class you'll need to use a generic log in and not your current log in, if you have one. The generic login for the demo ... read more


What are online classes like?

677 views   |   Last updated on Mar 24, 2015    faculty student

Each online class is different. Some classes have mostly text-based resources while some classes will have a lot of video or other media resources. All completely online courses require a great deal of interaction in the discussion forums. Instructor expectations will vary from class to class so pay close attention to the syllabus and ask your instructor if you are unclear about what is required o ... read more


Are there student fees associated with proctored exams?

665 views   |   Last updated on Jun 18, 2018    proctored exams student

Proctored exams on campus are free. ProctorU and testing centers charge both charge fees for proctoring exams. A ProctorU session costs $32.50 per 3-hour exam (Graduate courses; Live proctoring via web-cam) or $12 per 3-hour exam (Undergraduate courses; Live start and Recording). Whether an online class has a proctored exam(s) or not is up to the discretion of the instructor.


How do I get help with eLearning?

596 views   |   Last updated on Mar 06, 2015    elearninghelp@ggu.edu faculty student

We have two helpdesks available to both students and faculty to answer your questions. For active links, phone numbers and emails to our helpdesk please click on the question above, or click on the "read more" link. 24/7 Technical Help   tel: 877-960-2041 Webchat and ticketing system: https://supportcenter.embanet.com/ggu This helpdesk is best at answering technical questions about the eLearni ... read more


Is online tutoring available?

534 views   |   Last updated on Mar 06, 2015    tutoring student writing help

Yes, Golden Gate University strives to help students reach their highest potential by providing free online and in-person writing and math tutoring assistance to current students. For more information about Golden Gate University tutoring services and an active link to the tutoring site please click on the question title above, or click on the read more link to the right. The official tutoring sit ... read more


What is eLearning?

518 views   |   Last updated on Jun 13, 2018    faculty student

eLearning is Golden Gate University’s online learning platform. Golden Gate University has been offering online courses since the late 1990s. Don't confuse eLearning, GGU's academic portal, with GGU4YOU (also known as the "Intranet") - the two are separate systems and might have different usernames and passwords depending on how the student/factuly memeber sets up their account.


Can I copy and paste from Word into a quiz or discussion forum area in the class?

491 views   |   Last updated on Mar 24, 2015    forums faculty student writing help

Yes, as long as the content you’re pasting isn’t too complex. For more about pasting text from Word see the Student Orientation, Tips and Tutorials section located on the left side of your course. 


Why can I still see a class I dropped on my eLearning home page?

483 views   |   Last updated on Mar 24, 2015    elearninghelp@ggu.edu online course access student

If it’s been more than 36 hours and you still see a dropped class please contact elearninghelp@ggu.edu, include your student ID number in the message, for assistance.


Why can’t I see a class I registered for on my eLearning home page?

482 views   |   Last updated on Jun 13, 2018    elearninghelp@ggu.edu student

There are a few reasons why this might occur: Classes will not appear for students on eLearning until the first day of the term.  You will not see a class you registered for immediately appear on your eLearning page. If the term has already begun, it will take 12-24 hours after registration to sync with the eLearning portal. If it’s been more than 24 hours and you still do not see your registered ... read more


How can I upload an image to my profile?

479 views   |   Last updated on Mar 24, 2015    profile faculty student

In the “Administration” block of your online course, click on “My profile settings” and “Edit profile.” Scroll down to “User picture” and click on that. You can either drag and drop your profile image into the designated area, or you can select the icon that looks like a piece of paper with a “+” symbol to browse to your chosen image file. Then, click on the “Update profile” button at the very bot ... read more


I'm an instructor with questions about proctored testing. Who should I contact?

468 views   |   Last updated on Mar 24, 2015    proctored exams faculty student

You may contact elearning@ggu.edu or 415-369-5250 during business hours if you need assistance with an proctored testing issues. You may contact the proctored testing supervisor, Julia Trutko, at 415-369-5265 (jtrutko@ggu.edu) during regular business hours is you have a nonstandard issue, or an issue that requires escalation.


I am a new student. When do I receive my username and password?

456 views   |   Last updated on Mar 06, 2015    online course access student

24-36 hours after registering for an eLearning course you’ll receive your official username and password via email. The username and password for GGU4YOU and eLearning are NOT connected. Tip: Many students set their eLearning password to be the same as their GGU4YOU password.


Oops! I made a typo in my discussion forum reply that I want to edit, can I do that?

442 views   |   Last updated on Mar 24, 2015    forums student writing help

Students have a 30-minute window in which to can edit their original discussion forum post. Faculty can change their forum posts at any time.


I have forgotten my username or password. What do I do?

427 views   |   Last updated on Jun 13, 2018    faculty online course access student

You can retrieve username or reset your password from the login page. Click the link that says “Forgot/Change Password” to begin.  If you need further assistance please contact our onsite  Help Desk at elearninghelp@ggu.edu during business or our 24/7 technical eLearning number at 877-960-2041.


Is an orientation available for new students?

421 views   |   Last updated on Mar 06, 2015    eLearning orientation student

An eLearning orientation and additional tips and tutorials are accessible online. You’ll find these informational areas located on the left-side of the eLearning website.


I am a student, can I access my course before the first day of the term?

413 views   |   Last updated on Mar 24, 2015    online course access student

No, students cannot access the course before the first day of the term, however, while you wait for the first day you’re encouraged to take the Student Orientation that you’ll find on the left side of the eLearning site.


I need to change my email address, how do I do that?

405 views   |   Last updated on Jun 14, 2018    email faculty student

Your email will need to be changed in 2 places within your GGU4YOU Profile. For instructions with screenshots please see “Student Orientation, Tips and Tutorials” on the left side of your eLearning home page, and then select “Changing your Email Address.”


I’m not getting the emails I want to get from my class, how do I fix that?

401 views   |   Last updated on Mar 06, 2015    email faculty student

Make sure that the email you have on file in eLearning is current. Check to make sure your class email isn’t being blocked or diverted to a different folder (for instance the “Promotions” tab/folder in Gmail). 


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