You can login to eLearning by clicking on the “Login” link in the upper right corner of the Golden Gate University homepage. You'll receive your login information via email from firstname.lastname@example.org. If you are a new student you will get your login info before the beginning of the term you are registered in. If you are a returning student your username and password for eLearning remains the same from ... read more
All courses that are entirely online (no in-person class sessions) will have at least one supervised (proctored) exam per term. The supervised exam may be paper-based or Web-based and can be supervised at the GGU San Francisco campus, a Consortium of College Testing Centers exam site, using an independent proctor approved by GGU or with ProctorU (an online proctoring service). Individual programs ... read more
ProctorU and testing centers charge both charge variable fees for proctoring exams. Coming to the campus for a proctored exam is free. If your class is not 100% online, there is not a proctored exam requirement. A ProctorU session costs $33.75 per 3-hour exam and is often preferred by students for its convenience. Coming to the campus for a proctored exam is free. If your class is not 100% online ... read more
Each online class is different. Some classes have mostly text-based resources while some classes will have a lot of video or other media resources. All completely online courses require a great deal of interaction in the discussion forums. Instructor expectations will vary from class to class so pay close attention to the syllabus and ask your instructor if you are unclear about what is required o ... read more
We have two helpdesks available to both students and faculty to answer your questions. For active links, phone numbers and emails to our helpdesk please click on the question above, or click on the "read more" link. 24/7 Technical Help tel: 877-960-2041 Webchat and ticketing system: https://supportcenter.embanet.com/ggu This helpdesk is best at answering technical questions about the eLearni ... read more
Yes, to view a demo course (available to current, past and prospective students) please go to the eLearning home page at https://elearning.ggu.edu. A link to the demo course is available in the navigation bar on the left-hand side of the screen. Please note that to access the demo class you'll need to use a generic log in and not your current log in, if you have one. The generic login for the demo ... read more
Yes, Golden Gate University strives to help students reach their highest potential by providing free online and in-person writing and math tutoring assistance to current students. For more information about Golden Gate University tutoring services and an active link to the tutoring site please click on the question title above, or click on the read more link to the right. The official tutoring sit ... read more
Yes, as long as the content you’re pasting isn’t too complex. For more about pasting text from Word see the Student Orientation, Tips and Tutorials section located on the left side of your course.
If it’s been more than 36 hours and you still do not see your register course please contact email@example.com with your student ID number. Or, if you are taking an in-person class it may be that your instructor opted out of having an online space for the class.
In the “Administration” block of your online course, click on “My profile settings” and “Edit profile.” Scroll down to “User picture” and click on that. You can either drag and drop your profile image into the designated area, or you can select the icon that looks like a piece of paper with a “+” symbol to browse to your chosen image file. Then, click on the “Update profile” button at the very bot ... read more
Students have a 30-minute window in which to can edit their original discussion forum post. Faculty can change their forum posts at any time.
24-36 hours after registering for an eLearning course you’ll receive your official username and password via email. The username and password for GGU4YOU and eLearning are NOT connected. Tip: Many students set their eLearning password to be the same as their GGU4YOU password.
You may contact firstname.lastname@example.org or 415-369-5250 during business hours if you need assistance with an proctored testing issues. You may contact the proctored testing supervisor, Julia Trutko, at 415-369-5265 (email@example.com) during regular business hours is you have a nonstandard issue, or an issue that requires escalation.
No, students cannot access the course before the first day of the term, however, while you wait for the first day you’re encouraged to take the Student Orientation that you’ll find on the left side of the eLearning site.
You can retrieve username or reset your password from the login page. Click the link that says “Forgotten username or password?” to begin.
Your email will need to be changed in 2 places. For instructions with screenshots please see “Student Orientation, Tips and Tutorials” on the left side of your eLearning home page, and then select “Changing your Email Address.”
If it’s been more than 36 hours and you still see a dropped class please contact firstname.lastname@example.org, include your student ID number in the message, for assistance.
Make sure that the email you have on file in eLearning is current. Check to make sure your class email isn’t being blocked or diverted to a different folder (for instance the “Promotions” tab/folder in Gmail).